Privacy Policy

This Privacy policy was last reviewed and updated on 5th August 2024.

Introduction

Phase 2 Phase Consulting ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 and related regulations.

What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this  includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly 

What Personal Information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. We collect personal information that is necessary for the provision of our services and the operation of our business. 

The personal information we collect about you may include, but is not limited to: 

• Name; 
• mailing or street address;  
• email address; 
• phone number  

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you. 

How do we collect your personal information?

We collect your personal information directly from you when you: 

• Interact with us over the phone.
• Interact with us in person. 
• Interact with us online. 
• Participate in surveys or questionnaires. 
• Attend an industry event. 
• Subscribe to our mailing list.
• Apply for a position with us as an employee, contractor or volunteer.

Use of Personal Information

We use your personal information for many purposes in connection with our services and products, including the following purposes: 

• Provide you with information or services that you request from us.
• Deliver to you a more personalised experience and service offering. 
• Improve the quality of the services we offer. 
• Internal administrative purposes. 
• Marketing and research purposes. 
• Communicating with you about our services, promotions, and updates.
• Responding to your inquiries and providing customer support.
• Complying with legal obligations.

Disclosure of Personal Information

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to 

• Third-party service providers who assist us in delivering our services.
• Regulatory and legal authorities as required by law.
• Other parties with your explicit informed consent.
• Our marketing providers.
• Our professional services advisors. 

How do we Protect your Information?

Phase 2 Phase Consulting will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by: 

• Having a robust physical security of our premises and databases / records. 
• Taking measures to restrict access to only personnel who need that personal information to effectively provide services to you.
• Having technological measures in place (for example, anti-virus software, fire walls). 

Online Activity 

Cookies

The Phase 2 Phase Consulting website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Phase 2 Phase Consulting website(s). We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected. 

Website Analytics

Our website uses google analytics service to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you. 

Direct Marketing 

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe'' set out in the relevant communication / contacting us using the details set out in the “How to contact us” section below. In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

How to access and correct your personal information

You have the right to access and correct the personal information we hold about you. If you wish to review, update, or delete your information, please contact us using the details provided below.

Contact Us:

If you have questions about our Privacy Policy or wish to exercise your rights regarding your personal information, please contact us at:

Phase 2 Phase Consulting

paul@phase2phase.com.au

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this policy periodically for updates.

Inquiries and complaints

For complaints about how Phase 2 Phase Consulting handles, processes or manages your personal information, please contact us using the contact methods below. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 business days for Phase 2 Phase Consulting to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Phase 2 Phase Consulting’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner at www.oaic.gov.au to lodge a complaint. 

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email: paul@phase2phase.com.au

Contact number: 0423586351

Post:  Attention: Phase 2 Phase Consulting Privacy Officer 

Address: 8 Timberdale Court, Mons, QLD, 4556